ENVEEN.COM TERMS OF USE
Last Updated: September 3, 2026
1. DEFINITIONS
| Company | Refers to ENVEEN E-COMMERCE REAL ESTATE AUTOMOTIVE TOURISM IMPORT AND EXPORT LIMITED COMPANY. LIMAN MAH. BOGACAYI CAD. NO: 30, UNIT NO: 14, KONYAALTI / ANTALYAE-mail: |
| Website / Site | Refers to the website owned by the Company at www.enveen.com. |
| Member | Refers to persons who register on the Site by accepting the terms and conditions set forth in these Terms of Use in order to benefit from special and general campaigns, promotions, announcements, point-earning opportunities and similar discounts and advantages relating to services mediated by www.enveen.com, the website owned by the Company. |
| User | Refers to persons who purchase and/or make reservations for services mediated by www.enveen.com, the website owned by the Company, without registering on the Site. |
| Support Center | Refers to the team that provides support services to Members and Users for services mediated through the Website after obtaining the relevant service from its providers. |
| Supplier | Refers to national and international airline companies, hotels, hotel suppliers, car rental companies or suppliers, tour companies and similar companies that enable the provision of all services communicated to the Site by the Service Provider and/or to be added in the future, including national and international airlines, hotels and/or their suppliers, vehicle companies and/or suppliers, tour companies and/or suppliers and similar companies. |
These Terms of Use explain the rules and conditions that must be followed when using enveen.com (hereinafter referred to as the “Website/Site”). Please read these Terms of Use carefully. By using the Website, you acknowledge, declare and undertake that you have accepted the content of these Terms of Use in advance and that you will comply with these Terms of Use.
The Company reserves the right to change any services, products, terms of use of the Site and information provided on the Site and its extensions, reorganize the Site or discontinue publication without prior notice. Changes become effective upon publication on the Site. Users’ use of or access to the Site shall be deemed acceptance of such changes.
Third-party suppliers provide services as providers for hotel and flight reservations, scheduled and charter flight tickets, accommodation, car rental, transfers, holiday packages and similar reservation and sales transactions relating to tourism services provided on the Site.
Third-party suppliers provide services as service providers for transactions involving bus ticket services provided on the Site.
2. MEMBERSHIP TERMS
To obtain “Member” status, the person wishing to become a “Member” must complete the Membership Form available on the Site, approve the enveen.com Terms of Use, provide accurate information as requested in the membership form, have the membership application evaluated and approved by the “Company”, and, if the applicant is a natural person, must have reached the age of 18.
The User/Member acknowledges, declares and undertakes that they are responsible for maintaining the security of their passwords; that they will not disclose the username and password provided to them to anyone else; that they are responsible for keeping them secure; that the Company shall not be responsible for any damages that may arise if their passwords come into the possession of third parties; that they will lose all rights arising from membership if the username and password are misused and/or used by another person; that all rights and benefits relating to the membership may be withdrawn; and that any necessary measures may be taken.
The Member also acknowledges, declares and undertakes that they may benefit from the rights and opportunities provided by the Company only while their membership remains active, and that they will not be able to benefit from accumulated points and other acquired rights if their membership ends.
The User/Member acknowledges, declares and undertakes that their contact information (mobile phone number, e-mail address, etc.) may be used by the Company to send informational e-mails concerning other products to be provided by the Company, matters related to its business activities, information about the services offered, or notifications of updates on the Website.
If the Company determines that a Member has violated the Terms of Use or receives a complaint concerning such violations, it may block the Member’s access to the Website and terminate the membership without any notice. The Member acknowledges that the membership will continue provided that all Terms of Use are complied with. The Company reserves the right to recourse against the relevant Member, together with all ancillary claims, for all liabilities arising in this context and for any claims, demands and/or payments asserted against the Company by third parties and/or competent authorities.
3. INTELLECTUAL PROPERTY RIGHTS
All rights to the enveen.com logo, all texts, graphics and images contained in the Site are reserved. They may not be used without authorization for commercial or other purposes.
The User/Member acknowledges, declares and undertakes that all rights, both economic and moral, and source codes relating to all Site content (text, data, graphics, images, logos, button icons, database, design, software and other elements of the Website content) belong exclusively to the Company under the Law on Intellectual and Artistic Works; that they will not reproduce, distribute, adapt, make available to the public, communicate to the public by means capable of transmitting signs, sounds and/or images, including digital transmission, or otherwise use such software in any manner whatsoever in violation of the provisions of the Law on Intellectual and Artistic Works, nor permit third parties or their employees to use it.
Any unauthorized use of the economic rights relating to the content, design and software of the Website (adaptation, reproduction, distribution, representation and making available to the public), including but not limited to any unauthorized disclosure or use, shall constitute an infringement of intellectual and industrial property rights.
4. TERMS REGARDING THE OPERATION OF THE SITE AND THE PROVISION OF SERVICES
A. General Rules
The User/Member acknowledges, declares and undertakes that they are responsible for the content and accuracy of passenger information entered into the Site, that no changes can be made after the information has been entered into the system, and that they bear all responsibility for any resulting damage.
The User/Member acknowledges, declares and undertakes that the Company cannot be held responsible for disputes, damages and/or claims that may arise between Supplier companies and the User/Member in services provided through the Site, and that the sole responsible party is the actual provider of the relevant service.
The User/Member acknowledges, declares and undertakes that the Company makes no commitment that content obtained from suppliers and/or intermediary institutions on the Site will be accurate, complete or uninterrupted, and that the Company is not responsible for damages arising from connection interruptions, communication failures or similar situations caused by internet infrastructure and telecommunications providers.
The User/Member acknowledges, declares and undertakes that the Company exercises the utmost care regarding the accuracy of information obtained from suppliers and/or intermediary institutions and published on the Website, but cannot be held responsible if the service obtained or requested does not have the stated characteristics or availability.
The User/Member acknowledges that products on the Website are arranged by the relevant suppliers and/or intermediary institutions under their responsibility, and that the rules and conditions of the relevant supplier apply to the content on the Site.
The Company acts as an intermediary between the User/Member and the Supplier for the services it provides on the Site. The User/Member acknowledges, declares and undertakes that the Company cannot be held responsible for disruptions that may occur in services mediated by the Company on the Site.
The User/Member acknowledges, declares and undertakes that the Company cannot be held responsible for disruptions arising from causes beyond its control in services provided through the Site and Support Center, such as political events, strikes, supplier insolvency, minimum passenger numbers, changes in international relations, civil unrest, weather conditions, natural disasters and technical problems.
When completing a sale of a product or service through the Website, the User/Member must provide their name, e-mail address, credit or debit card number, card expiration date and telephone number; Turkish citizens must provide their Turkish Republic ID Number, while foreign citizens must provide their passport number. The User/Member acknowledges, declares and undertakes that the Company has no responsibility for failure to provide such information or for providing incomplete or incorrect information.
The Company will send electronic communications to the contact details entered by the User/Member during the transaction in order to provide information regarding the product or service supplied to the User/Member.
All purchases made through the Site shall be paid for by credit or debit card. The User/Member acknowledges, declares and undertakes that the bank or credit card used for payment must be a member of the Secure 3D system. The Secure 3D system is a system that prevents unauthorized use of the cardholder’s bank or credit card by third parties and provides protection against potential risks. The User/Member acknowledges, declares and undertakes that they bear sole responsibility for purchases made through the Secure 3D system on the Site and that they cannot dispute payments made through the Secure 3D system; even if a dispute is submitted, it will not be valid because the transactions are completed using the Secure 3D full authentication system.
The Company uses an SSL certificate on the Website. The SSL certificate is a special and secure SSL certificate that provides corporate information security using a 256-bit encryption algorithm for data transmission. Bank card / credit card information of Members or Users is never recorded or stored by the Company. Bank / credit card information is used only by the bank or payment institution during the purchase transaction. Members or Users may, if they wish, have their bank / credit card information securely stored through the infrastructure provided by PCI DSS-certified institutions on the Website to facilitate subsequent purchases. Through the Card Storage Services infrastructure certified under PCI DSS and licensed by the Banking Regulation and Supervision Agency, information contained on bank / credit cards enables easier Authentication and Authorization steps and provides cardholders with a secure and convenient payment method. You can access the Agreement by clicking the link.
A reservation made or service purchased on the Site may not be transferred to another person and no name change may be made.
The User/Member acknowledges, declares and undertakes that, where refunds are applicable for services purchased through the Site, refunds shall be determined in accordance with the terms and conditions of the service provider and that such refunds shall be made to the credit or debit card used during the purchase, or, upon request, to a bank account provided that the IBAN number is supplied.
For international travel and accommodation purchased through the Site, passengers must carry their passports and identity cards; for travel to Cyprus, they must carry their identity cards. If a minor travels with one parent, the other parent must provide a notarized consent letter.
The User/Member acknowledges, declares and undertakes that the Company has no responsibility for any deficiencies in passport and visa procedures, failure to complete visa procedures for the country of travel, failure to check and/or remind about such procedures, or being prevented from departure for personal reasons attributable to the passenger (such as tax debt, lack of a transit visa, etc.), and that the User/Member bears full responsibility for any resulting cancellation or delay.
The User/Member acknowledges, declares and undertakes that all services purchased through the Website and/or Support Center are subject to the terms and conditions of the Service Provider company (cancellation/refund and changes), that if the Service Provider changes these terms and conditions, the current information shall apply, and that each Service Provider has different practices and penalty charges for cancellation/refund and change transactions.
B. Flight Tickets
B.1. General Reservation and Ticketing Rules
Reservations on the Site may be made for a maximum of 7 passengers at one time. On domestic flights, reservations for an unaccompanied child cannot be made on the Site. A reservation must be made together with at least 1 adult.
The Site may offer option reservations depending on the Airline and flight/fare class. The ticketing option of each Airline Company will appear below your reservation on the screen. The User/Member is responsible for monitoring this option. To purchase an option reservation, the purchase transaction must be completed through the system before the option date/time expires.
The option periods applied to your option reservations may be changed by Airlines. If the Airline informs the Company of such information, the Company will notify the e-mail address and/or mobile phone number entered in the reservation record. The Company is not responsible if the ticket is not issued within the option period. The User/Member is entirely responsible if the ticket is not issued within the notified option period.
After a ticket has been purchased on the Site, reservation and itinerary changes cannot be made through the Site. You may only cancel your option reservations through the system. If you wish to make a reservation or itinerary change, you must contact the Support Center.
For discounted ticket purchases (Disabled, Seafarer, Veteran, Worker, Companion, Family), identification must be presented, so transactions are carried out only through the Support Center; discounted tickets are not sold on the Site. The discount rate varies according to the airline.
The User/Member acknowledges, declares and undertakes that they will send the Company the documents required for passenger discounts applied by supplier airlines. The User/Member also acknowledges, declares and undertakes that, while the Company reserves the right to cancel discounted tickets for which no supporting document is available, they will pay the Company any penalties, compensation or similar sanctions imposed by the airline and/or other relevant institutions due to discounted reservations and ticketing made contrary to the rules without documentation.
For reservations made through the Website, the baggage allowances determined by Airlines according to domestic or international routes and long, medium or short distances shall apply. If you exceed the baggage allowance displayed on flight tickets purchased through the Site or our Support Center, the relevant airline shall have the right to charge a fee per kilogram and/or item. Some Airlines may charge an additional fee if you wish to carry items such as musical instruments, sports equipment, personal mobility devices and similar items.
Airlines may charge separately or additionally for wheelchair assistance within the airport or up to the aircraft, an extra seat, a baby bassinet or special travel arrangements for medical reasons. Please contact our Support Center for all such requirements. Child passengers under 2 years of age cannot travel alone. They may travel with a parent / authorized person or accompanied by a cabin crew member. If an accompanying cabin crew member is provided, a child fare applies, and the airline collects an OW (One Way) fare for the cabin crew member.
Children who are 7 years old or older but have not yet reached their 12th birthday on the date travel begins, aged 07–11, who are permitted by their parent or legal representative to travel alone, may receive an accompanying cabin crew member service upon request. A child discount applies. If an airline determines that a passenger is insufficiently capable of handling check-in and/or customs procedures and similar matters, a cabin crew member may be assigned for a fee. The status of an accompanying passenger may vary by airline. Detailed information is available on the websites of the relevant airlines. In the event of any dispute, airline rules shall apply.
B.2. Scheduled Flights
Please pay particular attention to the fact that, in addition to ticket fares, there may be additional conditions associated with the fare. Some tickets are not eligible for changes and/or refunds.
Airlines may charge separately for baggage, airport check-in, preferred seat selection, in-flight entertainment & communication systems, wheelchair services, food, beverages and snacks. Such additional services may not be included in the flight ticket; in such cases, the additional charges must be paid directly to the airline. Our Company is not responsible for such additional costs.
The recommended maximum airport arrival time before a flight is 120 minutes before departure for international flights and 90 minutes for domestic flights. Some airlines may require the return flight to be confirmed 72 hours in advance. Confirmations not communicated directly to the airline by the Customer may result in cancellation of the flight.
The flight itinerary specified on the ticket must be used in the stated sequence. Continuing or return flights associated with missed or unused flights may render the entire ticket invalid.
A direct flight is defined as a Non-Stop flight. It means that no aircraft change is required during the journey. In some cases, a stop may be made for refueling, and passengers on a direct flight are generally not required to disembark. However, the User/Member acknowledges, declares and undertakes that the Company is not responsible for delays or damages arising if passengers are disembarked or transferred to another aircraft for any reason.
Airlines may refuse to carry female passengers whose pregnancy is 28 weeks or more on outbound and/or return flights. The Customer must confirm this information where necessary. An infant passenger must be under 2 years of age to travel.
In some cases, two one-way tickets are issued to create combinations of different airlines for outbound and return flights on domestic routes in order to benefit from more suitable, economical or special fares. This means there will be two separate reservation records (one for the outbound flight and one for the return flight). It should be remembered that each reservation has its own separate rules. If you have to cancel one of these flights, the other is not affected, and no additional fee or penalty relating to the remaining flight ticket is payable. Likewise, if the outbound flight is not used, the return flight (or vice versa) is not affected. A change or cancellation made to one reservation does not affect the other flight reservation, and the rules applicable to the valid flight remain in force.
Departure times shown on the Website are arranged according to the official times of the relevant organizations, and these times and dates may be changed by the Supplier. If the Supplier notifies the Company of such a change, the Company will communicate the change information to the mobile phone number and/or e-mail address entered by the User/Member during the reservation. Notifications sent by SMS and e-mail are deemed delivered and received on the date of transmission. The User/Member is responsible for the accuracy of the e-mail address and mobile phone number that must be provided on the Site and/or to the Support Center in the reservation record.
The Company cannot be held individually and/or jointly with transportation and accommodation organizations responsible, regardless of the source or cause, for malfunctions, accidents or losses that may occur in transportation vehicles, sightseeing locations and accommodation facilities, or for any damage, loss, additional expense or liability arising from them.
B.3. Cancellation, Refund and Change Conditions
Cancellation and refund procedures for reservations involving domestic and international flights made through our Website must be carried out by the User/Member through our Support Center during the reservation stage or after ticketing.
Airlines apply rules for ticket cancellations depending on the flight class and fare level. Promotional tickets cannot be changed, cancelled or refunded.
If cancellation, refund or change transactions are carried out directly through the airline from which the ticket was purchased, all flight-related transactions must be followed through the airline where the change was made and the ticket was purchased. In such a case, the Company and the Site have no obligation regarding e-mails and SMS messages concerning notifications.
For payments made through the Website, when refundable tickets are refunded and payment was made with points during ticket purchase, the points are first returned to the membership account and then the amount is refunded to the credit card. Refunds to a credit card are made only to the credit card used for the ticket purchase. If the expiration date of the credit card used for payment has passed or the card has been cancelled:
- If the cardholder uses another card from the same bank, the refund will be made to the cardholder’s account.
- If the cardholder has stopped banking with the bank, they may apply to our Support Center with an official letter obtained from the bank.
A processing fee will be charged for cancellation/refund and change transactions. The Service Fee collected during ticketing will not be refunded in cancellation/refund transactions. In addition, any points, discounts or similar benefits earned by the Member from the transaction will be withdrawn.
All reservations made through the Website are automatically checked by Airline systems. Of reservations determined to be duplicate under the reservation rules, only one will remain valid and all other records will be cancelled without notice.
B.4. Fees
Each flight reservation you make through the Website consists of the net flight amount, taxes and service fee. Airlines have the right to change the fees they apply without notice. Fees are priced according to the daily exchange rate. Until full payment of the fee is completed, the Company has the right to reflect any exchange-rate differences in the User/Member’s amount, and the User/Member is obliged to pay such differences upon request. The Company is not responsible for price differences arising from reasons outside its control, such as price increases that may occur during the reservation option period until the purchase transaction is completed or new government applications regarding tax rates.
Before proceeding to the purchase step, you must pay attention to whether you have selected the Ticket as refundable and/or non-refundable using the Ticket’s Cancellation & Refundable and/or Non-Refundable feature.
For cancellation and change transactions relating to non-promotional flights with less than 12 hours remaining before departure, the applicable fee rates for penalties separately determined by each Airline are charged.
C. BUS TICKETS
C.1. Definitions
Company or Seller: The bus company that will issue the passenger transport ticket and actually perform the passenger transport service.
Passenger: All persons on the vehicle who are not the driver or service personnel and who hold an online ticket.
Online Ticket: An electronically issued document sent to the passenger’s e-mail address that contains the date, time, route, passenger’s first and last name, seat number, price and transaction number (reference number, PNR number), has no monetary value, and must be printed at any authorized branch of the company and converted into a passenger transport ticket before travel begins. Ticket: Refers to the passenger transport ticket that can only be issued by the Carrier Company and has monetary value. The Passenger is the natural person who purchased the online ticket.
C.2. General Reservation and Ticketing Rules
All reservation, ticket sales, cancellation and change transactions relating to tickets purchased through the Site are carried out by the Company or the relevant bus company itself, unless otherwise specifically stated. Payments relating to ticket sales are also collected by the relevant bus companies. The Company is authorized for transactions carried out through the Site within the scope of Law No. 1618 on Travel Agencies and the Association of Travel Agencies.
The Online Ticket purchased through the Site is valid for the date, time and route stated on it. Online Tickets that are not used at the stated date, time and route and/or at the stated time (not converted into a Ticket) shall be deemed invalid. Those who purchase an Online Ticket are deemed to have accepted all conditions stated on the companies’ Ticket in full. The Online Ticket also serves as a payment receipt.
By approving this service agreement electronically, the Passenger acknowledges that they have read the essential features of the Ticket and the services to be provided by the Company, the total sales price, the payment method and all preliminary information regarding delivery, and that they have correctly and completely understood the warnings received while using the Site.
Passengers aged 6–12 receive a 30% discount on bus tickets based on the fare schedule determined by the Ministry of Transport. Tickets subject to statutory discounts cannot be purchased online. The transaction must be completed at branches.
The Passenger may collect their Ticket from the Company’s authorized ticket sales points until the departure time. However, to avoid being affected by any inconvenience or delay, it is recommended that the Passenger collect the transport Ticket at least 1 (one) hour before departure. Tickets are delivered personally to the Passenger. Therefore, when collecting the Ticket, the Passenger must present their identity card and the credit card used to purchase the Online Ticket from the Site to the Company’s authorized staff. Online Tickets converted into Tickets become invalid. Thereafter, all transactions relating to the journey may be carried out only through the Ticket and at an authorized branch of the Company. Once the Online Ticket has been converted into a Ticket, the Company has no further authority or responsibility.
When purchasing an Online Ticket, the vehicle seat chart is displayed on the screen. The chart indicates seats suitable for male and female passengers. When selecting a seat, the Passenger is responsible for correctly selecting a seat indicated as suitable for their gender. Otherwise, if another suitable seat is available during the journey, the Passenger will be moved to that seat; if no suitable seat is available, the ticket will be deemed invalid and the ticket price will not be refunded.
Traveling with an infant or a child on a lap and purchasing a ticket for front seats are prohibited. The ticket purchase must be made in accordance with this prohibition. If an Online Ticket is purchased for a front seat with an infant or a child on a lap, the Company has the right to refuse travel, move the Passenger to another suitable seat if available, or, if no suitable seat is available, deem the ticket invalid without refunding the ticket price.
The Passenger permits the Company to process, solely for the purpose of providing passengers with online ticket purchasing services over the internet, the personal data in the categories of name and surname, contact information, Turkish Republic ID number and access information (IP number) provided to the Company when purchasing an Online Ticket, and to transfer such data to the Company’s existing subsidiaries, affiliates, shareholders, business partners, successors, service providers and program partner organizations operating domestically and/or abroad, as well as service suppliers with which the Company cooperates to carry out its commercial activities and the services and ancillary services it receives. The information and disclosure notice prepared under the applicable legislation regarding personal data can be accessed through the Company’s website.
C.3. Cancellation, Refund and Change Conditions
For cancellation of Tickets or conversion into open tickets, Article 36 of the Road Transport Regulation published in the Official Gazette dated January 8, 2018 and numbered 30295 (the “Regulation”) applies. Pursuant to the Regulation, the Company must refund the full ticket price for applications made up to 24 (twenty-four) hours before the bus departure time, and for applications made up to 12 (twelve) hours before departure, it must issue an open ticket valid for 6 months. The Passenger may cancel the Online Ticket through the Site online, or by applying personally or by telephone to an authorized branch of the company, up to 24 (twenty-four) hours before the bus departure time and receive a full refund of the ticket price. If the Passenger has received the Ticket from the company, cancellation may only be made by personally applying at an authorized branch of the company with identification and credit card. Within 7 days following cancellation, the ticket price will be refunded to the credit card used by the Passenger for the purchase. After this amount is refunded, the reflection of the amount in the Passenger’s account depends entirely on the bank’s processing time, and neither the Company nor the Company’s intermediary has any ability to intervene in this process. Where less than 24 (twenty-four) hours remain before the bus departure time, the ticket price will not be refunded. Where up to 12 (twelve) hours remain before departure, the Passenger will be issued an open ticket valid for 6 months that can be used on the same route. If less than 12 (twelve) hours remain before the bus departure time, the ticket cannot be cancelled and its price will not be refunded. Online Ticket refunds are not available during or after the journey.
For periods shorter than 24 hours, ticket cancellation periods and the authority to change or place a ticket on open status are at the sole discretion of the Company. If the Company changes these rules, the Company has no responsibility. The Passenger accepts this in advance.
For payments made through the Website, when refundable tickets are refunded and payment was made with points during ticket purchase, the points are first returned to the membership account and then the amount is refunded to the credit card. Refunds to a credit card are made only to the credit card used for the ticket purchase. If the expiration date of the credit card used for payment has passed or the card has been cancelled:
- If the cardholder uses another card from the same bank, the refund will be made to the cardholder’s account.
- If the cardholder has stopped banking with the bank, they may apply to our Support Center with an official letter obtained from the bank.
A processing fee will be charged for cancellation/refund and change transactions. In cancellation/refund transactions, the Service Fee collected during the issuance process will not be refunded. In addition, any points, discounts or similar benefits earned by the Member from the transaction will be withdrawn.
C.4. Baggage and Lost Property Provisions
For loss of baggage deposited for transport for which no value has been declared, payment may be made up to a maximum of three times the ticket price. Neither the Company nor the Company can be held responsible for items forgotten, lost or stolen inside buses and urban shuttle vehicles. The baggage owner is criminally liable for any penalties arising during inspections by judicial or administrative authorities of baggage handed over against a ticket and receipt. An additional transport fee may be charged for baggage exceeding 30 kg.
Passenger belongings that may pose a danger, including flammable, combustible, explosive, poisonous, infectious, radioactive and similar items, are prohibited from being carried, including in the vehicle’s baggage compartment.
C.5. Trip Cancellations and Fare Changes
The Company is responsible for operating the trip specified on the Online Ticket. Trips may be cancelled or postponed by the Company for various reasons. The Company cannot be held responsible for such cancellations. The procedure to be applied in the event of cancellation or postponement of a trip is determined and announced by the Company. In the event of cancellation or postponement, all necessary information, including refunds, can be obtained from newspapers and the Companies’ websites. Passengers who receive online services on the Site are deemed to have accepted this condition in advance and irrevocably.
The Company may change trip schedules and fare schedules without prior notice. Fare differences arising from schedule changes after the end of the schedule period also apply to open tickets. The Company cannot be held responsible for these changes in any way.
The Company is not responsible in any way for cancellation, change, placing on open status or refusal to board an Online Ticket due to decisions taken by judicial or administrative authorities concerning travel bans, travel restrictions, passenger restrictions, route cancellations or similar matters.
C.6. Pets
Vaccinated cats, dogs (except dangerous breeds) and birds (such as finches, budgerigars or canaries) may be carried outside the compartment intended for baggage, on the lap of the animal-owning Passenger or in front of the seat occupied by the Passenger, provided that they are kept in their own locked cages. The Passenger accepts in advance that pets cannot be allowed onto the bus if these conditions are not met. In any event, since the Company decides whether pets are permitted on the bus, the Company has no authority or responsibility in this regard.
C.7. Other Matters
The Company cannot be held responsible for any accident, loss of property or life, negligence or fault, failure of the trip to start at the stated departure time, extension of the travel duration or any other passenger complaint that may occur before, after or during travel.
The Company has no responsibility whatsoever for situations such as the Passenger being denied the selected seat, being moved to a different seat, cancellation of the trip or refusal to board, regardless of the reason. The Passenger accepts this in advance.
Those who purchase an Online Ticket and travel through the Site are deemed to have accepted all conditions of this agreement. If any provision of this agreement is invalid or unenforceable, this shall not affect the validity of the other provisions.
For disputes that may arise from this agreement, Consumer Arbitration Committees shall have jurisdiction over disputes up to the amount announced annually by the Ministry of Trade; Consumer Courts shall have jurisdiction for amounts above these thresholds; and, where no Consumer Court is available, Civil Courts of First Instance shall have jurisdiction.
Those who purchase tickets for services provided by the Relevant Bus Travel Companies through the Site and travel with these tickets are deemed to have accepted the carriage and service agreements publicly announced by the Relevant Bus Travel Companies.
5. OTHER PROVISIONS
The translation of these Terms of Use into different languages is provided solely for convenience. The text that is always binding between the parties shall be the Turkish version.
By accepting these Terms of Use, the User declares that they have read and accepted the “Privacy Policy”, the “Information Notice on the Protection and Processing of Personal Data” and the “enveen.com Cookie Policy”.
The Company may amend this agreement at any time at its sole discretion and unilaterally by publishing the amendment on the Site. The amended provisions of this agreement shall become effective on the date they are published, while the remaining provisions shall remain in full force and effect.
The Company’s liability for services it provides through the Site as an intermediary shall, to the extent permitted by law, be limited to the User/Member’s total reservation amount.
If any provision of these Terms of Use loses its validity or binding effect or becomes invalid or unenforceable, this shall not affect the validity of the other provisions.
These Terms of Use are subject to Turkish law, and the Antalya Central Courts and Enforcement Offices shall have jurisdiction over disputes arising between the parties and all legal proceedings.
The User/Member acknowledges, declares and undertakes that they have read, understood and accepted all of these Terms of Use and confirmed the accuracy of the information they have provided concerning themselves.